Refund policy
Return Period
You have 14 days after receiving your item to request a return.
Eligibility
To be eligible for a return, the item must be:
- · Unused and in the same condition you received it
- · In the original packaging, with seals intact
- · Accompanied by a receipt or proof of purchase
⚠️ Returns without prior approval will not be accepted.
How to Start a Return
- Contact us at sales@tgn.golf
- If approved, we’ll provide a return label and instructions
- Ship your return to:
GG Dis sàrl
c/o TGN - The Golf Net
77 Route d'Arlon
8311 Capellen
LUXEMBOURG
📦 Return shipping costs are the responsibility of the customer, unless the item is faulty or not as described.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
· The item is defective or damaged
· You received the wrong item
We will evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
We do not accept returns for:
· Open or used items
· Custom products (e.g. special orders or personalized items)
· Sale items
· Gift cards
If you’re unsure whether your item qualifies, please contact us before returning it.
Exchanges
If you need a different item:
1. Return the original item
2. Place a new order once your return is accepted
European Union – 14-Day Cooling-Off Period
If your order is delivered within the EU, you have the legal right to cancel or return it within 14 days — for any reason and without justification.
Conditions:
· Item must be unused, in original condition and packaging
· You must provide proof of purchase
· Return shipping is at your expense, unless the product is faulty or not as described
Refunds
Once we receive and inspect your return, if approved, we will:
· Process your refund to the original payment method
· Issue it within 10 business days
⏱ Note: Your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at sales@tgn.golf